customer service representative

april 2018-june 2021

Iqor Bacolod (Remote Set-up)

Key Responsibilities

• Managing customer inquiries and providing exceptional service.
  
• Actively promoting products or services to customers.
  
• Upselling or cross-selling products to increase revenue.
• Handling customer complaints or issues promptly and professionally.
• Collaborating with the sales and marketing teams to implement strategies.

Achievements

• Meeting or exceeding sales targets consistently.
  
• Implementing new strategies that improved customer satisfaction or sales performance.
  
• Receiving recognition or awards for outstanding performance in sales or customer service.
  

executive assitant manager

july 2021-august 2022

My Beach Vacation Rentals

Key Responsibilities

• Managing schedules, appointments, and travel arrangements for executives.
  
• Coordinating meetings, conference calls, and events.
  
• Handling correspondence, emails, and phone calls on behalf of executives.
  
• Assisting with document preparation, such as contracts, agreements, and presentations.
  
• Maintaining organized filing systems for real estate documents and records.
  
• Collaborating with clients, vendors, and other stakeholders in the real estate industry.
  
• Conducting research and gathering information for property listings, market analysis, or investment opportunities.
  

Achievements

• Successfully coordinating multiple property transactions simultaneously.
  
• Implementing systems or processes that improved efficiency in real estate operations.
  
• Resolving complex scheduling conflicts to ensure smooth operations for executives.
  
• Assisting in the successful completion of a high-profile real estate project or deal.
  

social media manager

october 2022- APRIL 2023

As-Is Homebuyers

Key Responsibilities

• Developing and implementing social media strategies to showcase properties, attract potential buyers or tenants, and generate leads.
  
• Creating and curating compelling content that highlights the unique features and benefits of properties, including photos, videos, virtual tours, and client testimonials.
  
• Managing social media accounts for real estate agencies or individual agents, including content planning, scheduling, and community management.
  
• Engaging with followers, responding to inquiries, and nurturing relationships with prospective clients through social channels.
  
• Utilizing social media advertising platforms (e.g., Facebook Ads, Instagram Ads) to target relevant audiences and promote property listings effectively.
  
• Monitoring social media trends and staying updated on industry developments to identify new opportunities for engagement and lead generation.
  

Achievements

• Successfully increased brand awareness for As-Is Homebuyer through targeted social media campaigns, resulting in a 45% increase in follower count within six months.
  
• Developed and executed lead generation campaigns that resulted in a 85% increase in qualified leads for property viewings.
• Implemented retargeting ads on Facebook, resulting in a 70% increase in website traffic and a 80% increase in conversion rates for property inquiries.
• Established a strong social media presence for the brand, resulting in an active and engaged community of followers who regularly interact with our content.
• Received positive feedback from clients who found their dream home through our social media channels, attributing their discovery to our engaging content and prompt responses.

REAL ESTATE VIRTUAL ASSISTANT

MAY 2023-march 2024

Inov-8 Marketing

Key Responsibilities

• Manage calendars, schedule appointments, and coordinate meetings for real estate agents or brokers.
  
• Handle email correspondence, respond to inquiries from clients, and follow up on leads.
  
• Maintain organized files, databases, and client records using real estate-specific software or platforms.
  
• Assist with the management of property listings, including uploading listings to multiple online platforms and ensuring accurate and up-to-date information.
• Monitor listing performance, track inquiries and leads, and provide feedback to agents or brokers to optimize listings.
• Coordinate with photographers, videographers, and stagers to ensure high-quality marketing materials for property listings.
• Assist with real estate marketing efforts, including creating and scheduling social media posts, drafting property descriptions, and designing marketing materials.
• Coordinate email marketing campaigns, newsletters, and virtual tours to promote listings and attract potential buyers.
• Monitor and analyze marketing metrics to evaluate the effectiveness of marketing strategies and make recommendations for improvement.

Achievements

• Implemented streamlined administrative processes that improved efficiency, such as developing standardized templates for property listings or creating automated email response systems.
  
• Received positive feedback from clients for providing exceptional customer service and support throughout the buying or selling process.
• Helped real estate professionals maintain strong client relationships and foster trust and confidence by consistently delivering prompt and personalized assistance.
• Contributed to the development and execution of successful marketing campaigns that resulted in increased exposure for property listings and higher levels of engagement from prospective buyers.
• Built strong rapport and trust with real estate professionals, resulting in long-term partnerships and referrals to other clients or colleagues in the industry.

SAINT MICHEAL’S SCHOOL OF PADADA

ACTIVE MEMBER OF:

HINILAWUD DANCER

CHOIR MEMBER

CLASS PRESIDENT 2ND AND 3RD YEAR

CLASS OFFICER REPRESENATTIVE 2016-2017

HIHGSCHOOL GRADUATE

2016-2017

SOCIAL MEDIA CONTENTS

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TESTIMONIALS

"I'm grateful to have Emma as part of my real estate ​team. Her professionalism, excellent communication ​skills, and ability to handle complex tasks have ​helped me save time and provide better service to ​my clients."

POSITION

"I can't imagine running my day-to-day operations ​without Emma. Her professionalism, organizational ​skills, and ability to anticipate my needs have made my ​life so much easier. I trust them implicitly and highly ​recommend their services."

"I highly recommend Emma for any web design ​project. Her innovative designs and intuitive user ​experience have significantly enhanced our online ​presence, resulting in increased traffic and ​engagement. And also she incredibly impressed me ​with coding skills and problem-solving abilities. She ​tackled complex challenges with ease and delivered a ​website that exceeded our expectations in terms of ​functionality and performance."

POSITION

"Emma is a social media guru! Their expertise in ​crafting engaging content, analyzing performance ​metrics, and staying ahead of trends has helped us ​reach new audiences and drive meaningful ​engagement."

POSITION